SPH Promise
The South Plank House Promise
We proudly stand by our products and our work. But we know investing in custom work can be a scary process. We promise:
1-If your furniture is the wrong size, color or style from what you ordered, we will replace it.
2-If your furniture is damaged on delivery, we will fix or replace it. (If you are using a third party freight shipper you must file an insurance complaint with the shipper upon delivery and document the damage in photos and provide us with this information)
3-If your furniture develops structural cracking or splitting we will repair or replace the damaged piece.
4-In the rare event that your furniture has a structural defect or is built inaccurately we will replace the piece and correct the issue.
*Our furniture is hand crafted and hand finished, and characteristics of solid wood handmade furniture are NOT considered defects. Please carefully review our Cosmetic Standard below.
1-If your furniture is the wrong size, color or style from what you ordered, we will replace it.
2-If your furniture is damaged on delivery, we will fix or replace it. (If you are using a third party freight shipper you must file an insurance complaint with the shipper upon delivery and document the damage in photos and provide us with this information)
3-If your furniture develops structural cracking or splitting we will repair or replace the damaged piece.
4-In the rare event that your furniture has a structural defect or is built inaccurately we will replace the piece and correct the issue.
*Our furniture is hand crafted and hand finished, and characteristics of solid wood handmade furniture are NOT considered defects. Please carefully review our Cosmetic Standard below.
If your cabinets, builtins or millwork every fail due to structural defects in material or construction we will come out and repair these for you at no additional cost!
You never have to worry about not being able to reach us! We are the owners, the builders, we answer your emails, your calls, and your texts! We aren't just building your furniture, we are building relationships with our clients in the community and look forward to serving you and making sure you're completely satisfied with your purchase, now and in the future!