Frequently Asked Questions
How does ordering & payment work?
Online Orders: online orders must be paid in full at checkout. We will then contact you to confirm your selections & explain a little more about the process and timeline. We will also mail out your stain samples within 2-3 weeks for you to finalize your stain selections.
If your shipping rate said "Contact Us" we will contact you within 24 hours to bill you for your shipping cost. To avoid any misunderstandings, please contact or chat with us prior to checkout so we can get you an exact cost for shipping.
Custom Orders: if you need a different length, width, stain color, paint color, finish option, or style then your order is considered a custom order. Please use the "Chat", "Contact Us" or email to get a personalized quote.
How much is shipping & delivery?
Shipping & Delivery costs vary based on zip code and/or state.
Local White Glove Delivery:
50 Miles or less from 07421 Free
51-100 Miles from 07421 $100
101-175 Miles from 07421 $175
176-225 Miles from 07421 $250
226-325 Miles from 07421 $350
Delivery to any NYC Burroughs including Nassau & Suffolk County: $250
Delivered and set up directly in your room of choice.
We always try to deliver our own furniture. However when we cannot, we ship via highly rated and insured 3rd Party private shippers specializing in furniture shipping. We do not use freight or curbside shipping. We do not profit from shipping, we strictly charge the cost from the carrier.
If you live outside of our LOCAL delivery area above, your shipping will show up as "Contact us for rate" at checkout. After you agree to our shipping and terms, you will be able to finish checkout.
Based on your address, we will then contact you with your shipping fee which is due within 24 hours or your order will be cancelled and your money will be refunded minus a 3%+.30 transaction fee as well as a 2% convenience fee.
Below are estimates for shipping based on state. If you'd like an accurate quote, please contact us first.
Northeast:Delivery: PA, Northern NY, CT, NH, ME, MA, VT, RI, DE, MD- Free-$350
South:Delivery or Shipping: WV, VA, KY, TN, NC, SC, GA, AL,FL- $500-$700
Midwest:Delivery or Shipping: OH, MI, WI,IL, IN, MI, AR, LA, MS, IA, AS, OK, KS, NE, SD, ND- $600-$800
West:Shipping: TX, MO, WY, CO, NM, AZ, UT, ID, WA, OR, NA, CA- $1000-$1700
Furniture Shipping Information:
We ship our items with 3rd party shippers. They come to our workshop, wrap your items and transport them to your door. They usually will not bring the items inside. You must have help in order to bring your items into your home.
In order to ship your furniture in the most cost effective and safest way, our shipper will give us a 7-14 day window for delivery. You must be available for that time frame. We will then give you a 24 hour notice prior to the actual date and on the day of delivery our shipper will call to confirm an hour prior to arrival.
Your lead time does not include your shipping time. Shipping can add an additional 2-6 weeks onto your lead time depending on your location/time of year/availability of our private shippers. Shipping times are never guaranteed. They can change by 1-3 weeks depending on time of year. You will also need to have 1-2 strong helpers on hand to assist bringing the table indoors. Again, this allows us to reduce your shipping cost. If you cannot assist, you must inform us prior to purchasing so we can add an additional $300-$500 onto your shipping fee to account.
Your furniture will come in two pieces, a base and table top with minor assembly required to attach the base to the table top.
You are responsible for inspecting your item prior to accepting delivery. In the rare case you notice damage, you must note all damage, and take photos so we can begin the process of replacing your damaged item. If this is not done, we cannot offer any refund or replacement in any case. If you are not able to receive delivery, all refunds/repairs/replacement options will be voided.
Do you accept custom orders?
Yes we do! We can build you any piece of furniture based on inspiration photos, or just a rough sketch. We can build to any size, in any style, and with any finish. We can color match, and gladly use any paint colors. Email us, use our "custom request" or "contact us" tab in our menu, with a detailed description of what you're looking for, preferably with an inspiration picture, and we will let you know what we can do for you! Email:email@example.com
What is your turnaround time?
Turnaround time is typically between 8-16 weeks but can vary depending on the size of your order and how many orders we have prior to yours as well as other outside factors such as bad weather, illness, emergencies, life events, etc. We always try to finish sooner if possible, but please keep in mind, lead times are estimates and not guarantees.
Do you have a showroom?
We are located in Hewitt NJ near Upper Greenwood Lake and Warwick NY.
At this time we do not have a showroom. We may schedule showroom pop-ups showcasing client owned furniture ready for delivery. Subscribe to our website to stay informed of our pop-up open house dates. We are happy to schedule a time for you to come by and check out some of our current builds and any finished tables we may have before they're delivered. Just contact us to schedule a time and we'll be in touch!
Do you offer a warranty?
Yes! We call it The South Plank House Promise.
We proudly stand by our products and our work. But we know buying custom furniture can be a scary process.
1-If your furniture is the wrong size, color or style from what you ordered, we will replace it.
2-If your furniture is damaged on delivery, we will fix or replace it. (If you are using a third party freight shipper you must file an insurance complaint with the shipper upon delivery and document the damage in photos and provide us with this information)
3-If you purchase hardwood furniture, Should your furniture structurally fail or develop STRUCTURAL cracking or splitting we will repair or replace the damaged piece.
4-If you purchase soft wood furniture, we only warranty your furniture from catastrophic structural failure for one year. We do not warranty or guarantee soft wood tables. These will eventually crack and split which is why we always recommend hard wood tables.
Every SPH piece is built to the highest standards of quality and craftsmanship with natural, solid wood. If you are not satisfied with a product you have received, we will work with you to resolve the issue; however, many characteristics of real, natural wood are subjective, and therefore we cannot warranty some issues that fall outside of our control.
Our furniture is hand crafted and hand finished, and characteristics of solid wood handmade furniture are NOT considered defects.
Please carefully review our Cosmetic Standard below.
You never have to worry about not being able to reach us! We are the owners, the builders, we answer your emails, your calls, and your texts! We aren't just building your furniture, we are building relationships with our clients in the community and look forward to serving you and making sure you're completely satisfied with your purchase, now and in the future!
What's your cosmetic standard?
At South Plank House we take great pride in each piece we create. We strive for the highest level of quality and craftsmanship. We have a multi-point inspection system after each stage of construction and finishing to make sure our furniture is built to the highest standards!
Our items are handcrafted and hand finished. Given the handmade nature of our furniture, variations and imperfections WILL BE visible and should be EXPECTED. These may include, but are not limited to: knots, cosmetic/surface cracks in and between boards, unevenness-variations in level, sealant and paint imperfections, texture variations, joint lines, hairline cracks and creases, brush stokes, color variations, texture variations, paint drips, sealant imperfections, fiber marks. No two pieces are alike. Each will vary. Natural wood furniture has variations in stain.
Stain samples are to give you a general idea of color, texture, and sheen, they are not a guarantee of an exact color. They could be lighter or darker than your table. Each piece of wood is different and every can of stain will have variations.
You can learn more about how different species of wood stains HERE
Paint can vary in sheen and color due to variations in each can of paint. No two are the same.
Gloss sealants & paints will show imperfections more and be significantly more difficult to maintain as they show every mark from daily use almost like a glass mirror.
Deep base or dark paint colors take up 30 days to fully cure and we do not recommend using them until 30 days after delivery to avoid creating marks, dents, impressions or the like in the finish. We are not responsible for damage to the finish after delivery.
Samples are not a guarantee.
Chairs are not made by South Plank House. They are made of parawood. When purchasing chairs and a table there will be variations in color, texture, and grain pattern due to the different species of wood.
Solid wood may expand and contract due to changing seasons/temps/humidity changes, even inside a home anywhere from 1/4"-3/4". it can also slightly now or cup. This is completely normal and expected for wood movement. This means gaps or spacing between boards may get wider and smaller over time. And this will be more pronounced if you have breadboards as the breadboards will not move as the table epands and contracts, causing there to be periods of time or seasons when the breadboards are not flush due to expansion and contractions. Soft woods like douglas fir are much more prone to greater wood movement and discrepancies. If you prefer to never have gaps or spacing in your table top we recommend our seamless top in hardwood options with no breadboards which will expand and contract as a whole.
It is possible that checks or minor splitting may occur in the wood, this adds to the one of a kind beauty of solid wood, handmade furniture and is not considered a defect.
While we do our best to build exactly to the measurements provided it is possible that furniture could be 1/4"-1/2" off in measurements.
These are hand crafted and hand finished pieces of furniture. They will NOT have a manufactured, factory finish, or flawless appearance and that's what we, and our clients, love about our furniture! If you are looking for perfection, South Plank House Custom Furniture may not be a good fit for your furniture needs.
How do I care for my custom furniture?
Caring for your furniture will depend on the finishes you have chosen. For our standard furniture on our website, it will come fully sealed top to bottom in a durable polyurethane that is heat and water resistant.
For general daily cleaning, you may clean using a damp cloth (water or water with mild dish soap) then wipe dry.
Protect your furniture against heat and moisture by using coasters and trivets.
Do not use any cleaning products with harsh chemicals or abrasive qualities such as bleach, windex, vinegar, etc.
Do not use any waxes or oils such as Pledge or Murphys oil soap.
Avoid direct contact with sharp or rough objects. Use felt pads and placemats to help prevent scratches.
The biggest factor in preserving your table is maintaining consistent humidity in your home. If humidity is too low, your table will develop significant cracking. We strongly recommend maintaining a consistent humidity in your home, especially in the North during the winter months when air in the home tends to be dryer. Your solid wood furniture will do best in 60-75 degrees with a constant humidity of 50-55%. We recommend monitoring your homes humidity using either a humidifier in the winter months or a dehumidifier in the wetter months.
Please understand that wood is a natural element and is subject to seasonal changes and can shrink, expand, warp, crack, etc. A minimal amount of these changes should be expected. It's part of the character and beauty of solid wood products.
Custom Furniture: we do not offer refunds or exchanges. Please see information under: Do you offer a warranty?
Disclaimers: Purchases are not refundable under any circumstance and imply agreement to all of our disclaimers and FAQS. We use purchase costs for materials for your specific order. Therefore you cannot change your wood type after your purchase is complete without a fee. All sales are always FINAL and there will be NO refunding or returning of the item for ANY reason.
We are NOT responsible for wrong orders. If you choose the wrong color, wrong wood, send us the wrong measurements, etc. there WILL be a repair fee to repair/remake the item.
We are not responsible for damage to your furniture due to improper care and/or use such as leaving furniture outside for ANY period of time, or storing furniture in areas that are not climate controlled.
Delivery & Shipping minimum: There is a $1000 minimum purchase required for local delivery options. If you are not allowed to checkout due to a low minimum purchase amount please contact us to discuss options.